Terms And Condition
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms
and conditions of use, which together with our Privacy Policy govern Vatican Hill Tours' relationship with you in relation to this website.
If you disagree with any part of these terms and conditions, please do not use our website.
Our cancellation and amendment policy applies once your reservation has been confirmed by VaticanHillTours. A confirmed reservation means
that VaticanHillTours has advised you of the time and place of your tour and you have secured your reservation by providing
VaticanHillTours with your credit card details, money transfer, or another payment disbursement. The confirmation will confirm the price
agreed to by you, the client, and VaticanHillTours in providing the requested service. If for some reason, the price confirmed in the
email does not correspond with your understanding, please contact VaticanHillTours immediately
Cancellation and/or amendment charges may occasionally vary at the discretion of the management. In these cases, we will advise you by
email and provide an opportunity for you to choose to cancel the planned tour with a full refund.
Cancellation Policy
If you cancel your reservation more than 7 full days prior to your tour VaticanHillTours will refund 80 percent of your total payment.
Cancellations within 6 full days of your tour are non-refundable. Your skip-the-line tour tickets have already been booked by
VaticanHillTours and tour guides have already been allocated. Any kind of Skip line Tickets you are not entitled to get a refund
as skipping the line tickets reservation is nonrefundable in Vatican Museum.
If you have not canceled your reservation and are not present at the commencement of your tour you are not entitled to a refund.
If you fail to show up for your tour due to extenuating circumstances beyond your control we reserve the right to decide whether
your booking may be transferred to another tour. This concession will be offered only when other tours of equal or lesser
classification(s) are to available you you or wish to pay a supplement for a tour of greater classification(s).
If your tour needs to be altered or canceled by VaticanHillTours due to circumstances beyond our control we will provide another tour
for you of equal or greater value and classification. (*)
We reserve the right to cancel or amend any of our tours at any time due to extenuating circumstances beyond our control. In this case
you will receive a full refund or be offered the opportunity to transfer to another tour of equal or greater value and classification.
We reserve the right to offer you an alternative tour of equal or greater value.
All VaticanHillTours tours will continue despite bad weather conditions. However, we reserve the right to cancel a tour in the event of
extreme weather or other extreme conditions. In this case, VaticanHillTours will offer you another tour of equal or greater value and type,
or a partial refund.
All bookings are subject to a 20% non-refundable fee to cover unavoidable credit card and administration charges.
Cancellations within 7 full days of your tour are non-refundable. Your skip-the-line tour tickets have already been booked by
VaticanHillTours and tour guides have already been allocated.
(*) If, due to circumstances beyond our control, VaticanHillTours has to cancel your Private After-Hours Vatican Tour or any Exclusive &
Private Tours you are entitled to a full refund or another tour of equal value and type.
Amendment Policy
You may upgrade your tour at any time, provided you pay the difference between your original reserved tour and the new tour. In some
cases, there may be an additional charge when the first tour has been booked and pre-paid by us. Please enquire early via email or
telephone. If you choose to change your reserved tour to one of lower classification or cost, you will not receive a refund on the
difference between the costs of the tours. Changes to your reservation that entail a date or time modification are subject to the
conditions of the aforementioned cancellation policy. The change will incur an administrative fee of Five Euro €5. The change will
only be made if there is space available on the requested date or time
To Cancel a Reservation
Contact us by email at info@vaticanhilltours.com with details of your tour and dates.
Special Assistance
Those who require special assistance must inform VaticanHillTours of any disabilities or allergies at the time of booking. Not all
historical sites are equipped for those who have walking difficulties, or those who require a wheelchair. Some sites such as the
Colosseum Dungeons or the Roman Forum would be difficult for those with mobility issues. We do not offer Group or Semi-Private
tours of the Vatican to those who require a wheelchair, however, we do offer a limited Private Tour of the Vatican for people with
mobility issues. We also offer customized Private Tours of the Colosseum & Roman Forum.
For more information, please contact us.
Disability Disclaimer
VaticanHillTours highly recommends that those who require special assistance book a Private Tour with a companion who is able, and
completely responsible for providing assistance. VaticanHillTours will always try to accommodate those with disabilities, but cannot be
responsible or offer personal assistance for any traveler with disabilities. We would always suggest that travelers who may require
special assistance book a Private Tour to allow for flexibility of timings, and route planning, and to ensure that you have the most
enjoyable experience possible.
Disability Disclaimer
VaticanHillTours highly recommends that those who require special assistance book a Private Tour with a companion who is able, and
completely responsible for providing assistance. VaticanHillTours will always try to accommodate those with disabilities, but cannot
be responsible or offer personal assistance for any traveler with disabilities. We would always suggest that travelers who may
require special assistance book a Private Tour to allow for flexibility of timings route planning and to ensure that you have the
most enjoyable experience possible.
Legal Jurisdiction
VaticanHillTours will endeavor to resolve all issues based on the terms of this Cancellation and Amendment Policy. In the event that
an issue cannot be resolved to the satisfaction of both parties, the legal jurisdiction will be Italy.